CH999 Privacy Policy – Our commitment to protecting your information

CH999 is one of Bangladesh's most trusted online Sports Betting platforms. We understand how important your personal information is to you — that's why protecting every user's privacy is our top priority at CH999.

This privacy policy applies to CH999's official website ch999.ws and applies to all associated services. By accessing the site or creating an account, you automatically agree to this privacy policy.

In this policy, we explain in plain language:

• What information we collect about you and why
• How that information is used
• When your information may be shared with third parties
• How We Protect Your Data
• Your rights

Ch999 only collects information that is strictly necessary. Requesting excessive or irrelevant data goes against our policy. Below is a breakdown of the types of information we collect:

We may collect information directly from you (via forms or uploads), automatically (through cookies and log files), and from third-party verification services.

CH999 uses the information it collects solely for defined purposes — never for unnecessary reasons. The primary use cases are outlined below:

• Account management: For registration verification, login security, and managing account settings.
• Service Delivery: For betting services, processing deposits and withdrawals, and distributing bonuses.
• Identity verification (KYC): For meeting legal obligations and preventing fraud.
• Contact: For transaction confirmations, promotional offers (with your consent only), and customer support.
• Security: To prevent unauthorized access, fraud, and money laundering.
• Development: For analyzing site performance and improving the user experience.
• Legal compliance: To comply with regulatory requirements and court orders.

Ch999 does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Minimal information is shared with payment providers such as Mobile Pay, Nagad, Rocket, or your bank to complete transactions. These partners maintain their own privacy policies.
• KYC Verification Services: Relevant information may be shared with authorized third-party providers for identity verification purposes.
• Law Enforcement: CH999 is legally required to provide information in accordance with valid court orders or government directives.
• Responsible gaming organization: Relevant authorities may be notified in cases of serious problem gambling behavior.
• Business succession: In the event of a change of ownership or merger, data may be transferred, but the new entity will be bound by this Privacy Policy.

Your information will not be shared with any third party for reasons other than those stated above.

Cookies are small text files stored in your browser. ch999 uses the following types of cookies:

• Essential Cookies: Required to maintain login sessions and keep core site functions running. Disabling these cookies will cause the site to malfunction.
• Performance cookies: Used to analyze how often different parts of the site are visited and improve performance. Data is collected anonymously.
• Functionality Cookies: For remembering language preferences, login details, and saving user customizations.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit the functionality of some features on the site.

Ch999 follows industry-leading technology and processes to keep your information secure. Our security framework is outlined below:

• 256-bit SSL encryption: All pages and data transfers on the site are secured with SSL. You can verify this by looking for the padlock icon in your browser's address bar.
• PCI DSS Compliance: All financial data is handled in accordance with the highest Payment Card Industry security standards.
• Two-Factor Authentication (2FA): Users can enable 2FA on their account to add an extra layer of security.
• Server Security: Our dedicated servers are protected by multi-layer firewalls, intrusion detection systems, and regular security audits.
• Staff training: All CH999 staff receive regular data protection training. Access to user data is strictly limited to authorized personnel only.
• Data backup: All data is backed up regularly with encryption to ensure nothing is lost in the event of a technical failure.

Every registered user on ch999 has the following rights over their personal information:

• Right to know: To find out what information we hold about you, contact our support team. A written response will be provided within 30 days.
• Right to Rectification: You may request corrections to any inaccurate or outdated information. This can be done through your account settings or by contacting support.
• Right to deletion: After your account is closed, you may request that your data be deleted. However, certain information may need to be retained for a specified period due to legal requirements.
• Right to Restrict Processing: You may request that your data be used only for specific, limited purposes.
• Right to Opt Out of Marketing: You have the right to unsubscribe from promotional emails or SMS at any time.
• Right to complaint: If you believe there has been a data privacy violation, you may file a complaint directly with CH999 support or with the relevant regulatory authority.

To exercise any of your rights support@ch999.ws. Requests are typically resolved within 15–30 business days after identity verification.

CH999's platform may integrate certain third-party services such as payment gateways or KYC providers. These services operate under their own privacy policies, for which CH999 is not responsible.

We recommend reading the privacy policy of any third-party service before using it. CH999 only works with providers that are trusted and meet established security standards.

CH999's services are intended for individuals aged 18 and above only. We do not knowingly collect any information from minors.

Age is verified at registration and confirmed through the KYC process. If a minor has opened an account using false information, the account will be closed and all stored data deleted as soon as this is discovered.

If you become aware that a minor is using CH999, please support@ch999.ws . We will take prompt action.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. CH999's dedicated privacy team is always ready to respond to your requests.

• Email: support@ch999.ws
• Website: ch999.ws
• Response Time: Usually within 1–3 business days

For serious data protection complaints, we are committed to providing an initial response within 72 hours. Your privacy is our top priority, and we are always here to support you.